1. Select Create an Account opens in new tab.
2. Enter your email address and then fill out all required fields and select Submit. Please submit your request only once.
   
   Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3. You will automatically receive an email after submitting your request for an account.

We recommend that each family establish a primary account with login credentials. Create an account opens in new tab in the name of a head of household and then add all family member names underneath the head of household after it has been established.

You may add family members in the three following locations:

1. You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.
2. You may add a family member under My Account, this is done by clicking the link Manage Family Members.
3. You may also add family member during the enrollment process. This is done by clicking on the link Add New Family Member which is located at the bottom of the drop drown Participant box.

Once your account has been established, registration for activities is easy with the following process:

1. Select the Register button on the Northbrook Park District home page.
2. Select the activity that you would like to enroll in. Use the filters provided to narrow activity results by age range, category or day of the week. If you know the name of the activity or the program code, use the search field in the filters section to find that activity.
3. Select Learn More to begin the process of registering for that program through Active Network. Select the Enroll Now button if you wish to register for the activity.
4. If you are not already logged in, you will be prompted to sign in with your username and password. Proceed to checkout by clicking the Continue button. From this page, you may view more activities and add them to your cart or remove any activities from your cart.
   
   If more than one family member will be attending the activity, select the button labeled Add Another One located under the Shopping Cart.
5. Confirm your activity name(s), date(s) and time(s), enrollee(s) and price(s).
6. Select Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information page, agree to any required waiver(s) and confirm the payer meets the age requirement of “13 Years or Older.”
   
   Our registration system powered by Active Network LLC accepts Visa, MasterCard, Discover and American Express.
7. Once payment has been approved, your receipt will display and you can print a copy for your records.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, select My Account and change your residential address to match your credit card billing address.

From the Sign In opens in new tab page, select Forgot your Password opens in new tab. You will be requested to provide the email address you used to create your account. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.

If after completing this procedure you are still experiencing difficulties, please do not create another account. Contact customer service during regular business hours at 847-291-2993 and a member of our staff will assist you.

Outstanding balances can be paid in full prior to registering for an activity. If you have a credit on your account, you may choose to apply that credit to your current transaction. If the credit on your account is large enough to cover your current transactions, you will not be required to make a payment.

Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that activity or additional activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, select the Remove button that appears on the Shopping Cart page.

Please Note: Placement on a waiting list does not guarantee a spot in the activity.

The My Account feature allows you to view a weekly schedule of your family’s upcoming activities.

Sign into your account and select View Family Members Schedule. Select the family members whose schedules you would like to view from the dropdown menu and select Apply. Next, select the type of schedule or location you would like to view. A weekly schedule will display all of the activities your family members have been enrolled in. You can also view it monthly.

You can view your transaction history and print your receipts once your account with login credentials has been established. To access this information, select My Account.

To view prior transactions and receipts, you may select Transaction and Payment.

To change date range or type of transaction, you may select the Search criteria dropdown and filter dates and type of transaction. Select the receipt number to view and print each individual receipt.

Yes. Your information is encrypted using a Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with “https://.” It is the same type of security that all of the major online e-commerce websites use. All credit card transactions are encrypted and secure.

We understand that circumstances arise that may lead to a patron’s inability to participate in an activity. Unless otherwise noted, a request for transfer or refund (administrative fee may apply) can be made if:

1. The request is submitted three business days prior to the start of a program.
2. The instructor and participant agree the participant’s skill is not appropriate.
3. The class is canceled or rescheduled and participant cannot attend at the new time.
4. The patron cannot participate due to illness or injury (doctor’s note may be required).

Requests can be made at any registration office, by calling 847-291-2993 or contacting us by email.

All refunds are subject to an administrative fee of 10% of the activity cost.

Camps, workshops, before/after school care, golf course green fees, adult sports leagues, daily admissions, passes/punch cards, tickets to entertainment, special events and trips may have nonrefundable deposits and/or special restrictions. Refunds do not apply to activity supplies/materials purchased, gift certificates, food and contractual programs.

We encourage participation by everyone and provide reasonable accommodations in accordance with ADA standards. If you require program assistance for special needs, check the box to be contacted by the District’s NSSRA Inclusion Liaison when registering.

If you have additional questions prior to registering, please call 847-897-6153.

1. Complete the Adventure Campus registration form when it becomes available in March on our website.
2. Within five business days, our registration team will confirm your spot and email you an invoice for the $50 non-refundable registration fee.
3. To secure your spot, payment must be made within 48 hours of receiving the invoice. You can pay online by logging into your account opens in new tab or by calling our registration staff at 847-291-2995.

If you are placed on a waitlist and the Park District offers you a spot, you have two business days to accept or decline the offer before the Park District moves on to the other families on the waitlist. To learn more about the registration process, please read our current Adventure Campus registration packet.